Please read below for the following information:

CONTACT INFORMATION
HOW TO BOOK
CANCELLATION
SAFETY AND QUALITY
SMOKING

CONTACT INFORMATION

Email: Please contact us via the form on the Reservations page.

CitySonnet
P.O. Box 347
Village Station
New York, NY 10014-0347 USA

Phone: 212 614 3034
Fax: 646 401 0508
Web Site: www.CitySonnet.com

Office Hours: 9 am to 5 pm, Monday through Friday, New York time.

HOW TO BOOK

The most efficient way to contact us is by email using the request form on our web site – please click here Emails are answered promptly, usually the same day they are sent. The request form should be filled out completely to help us propose the most suitable accommodation for you. We will recommend accommodations to suit your needs. Sending an email and telephoning increases the processing time for your request; please just do one or the other.
Once you have decided where you want to stay, you will be sent a booking form with all the payment details. A deposit of is required to confirm your reservation. The deposit can be paid quickly and efficiently via the secure server on our web site. Once the deposit is processed, you will receive a confirmation with the name of your host, the address of the property, and the balance due. The balance is due upon arrival, payable directly to the host, in cash.

CANCELLATION

If notice of cancellation is received within five days of booking, the deposit, less a $100.00 processing fee, will be refunded. Cancellation after that time, six days or more from date of booking, will result in the loss of the entire deposit. There are no refunds of deposits paid for reservations made within 14 days of arrival. Any change of plan after the reservation has been confirmed will incur a $50.00 change fee. There are no refunds for early departures once you have checked into an accommodation.

SAFETY AND QUALITY

New York has become much safer overall in recent years and we only offer quality accommodation in safe, central and interesting areas. Every property is personally visited and inspected. CitySonnet only represents properties that are of a specific standard, only ones in which we ourselves would wish to stay. A bad experience for a guest tarnishes their visit, our business, and the reputation of the industry as a whole. We want you to use and recommend our agency again and are building our business on the basis of satisfied customers.
If you have any questions during your stay, please feel free to call us at the office – 212 614 3034.

SMOKING

Most of our properties (and most of New York City!) are non-smoking. If however you are a smoker, please let us know and we will recommend a property that will be suitable for you.